TERMS & CONDITIONS

Effective Date: 03/06/2025
Business Name: RAW Cards and Collectables
Registered Location: Rustenburg, South Africa
Ownership: This online store is jointly owned by three individuals.

  1. Introduction

Welcome to [Store Name]! These Terms and Conditions (“Terms”) govern your access to and use of our website and services. By using our site, you agree to comply with and be bound by these Terms.

If you do not agree with these Terms, please do not use our website or services.

  1. Eligibility

You must be at least 18 years old or have permission from a legal guardian to use this website. By using this site, you warrant that you have the legal capacity to enter into a binding agreement.

  1. Products and Availability

We sell trading cards and collectible items. All products displayed are subject to availability. We reserve the right to limit quantities, discontinue products, or make changes without notice.

  1. Pricing and Payments

All prices are listed in South African Rand (ZAR). We accept multiple payment methods, including credit/debit cards, EFT (electronic funds transfer), and online payment gateways such as PayFast or PayPal (for future global transactions).

Prices may change at any time, but such changes will not affect orders already placed and paid for.

  1. Shipping and Delivery

We ship nationwide across South Africa and will begin offering international shipping as we expand.

  • Local Orders: Delivered within 3–7 business days.
  • International Orders: Delivery times vary by destination and customs procedures.

Customers are responsible for ensuring accurate delivery information. We are not liable for delays caused by incorrect addresses or customs.

  1. Returns and Refunds

Due to the collectible nature of our products, all sales are final unless:

  • The product is defective or damaged upon arrival.
  • The wrong item was delivered.

In such cases, customers must notify us within 7 days of receipt and return the item in its original condition.

  1. Intellectual Property

All content on this website—including text, graphics, logos, and images—is the property of [Store Name] and may not be used or reproduced without written permission.

  1. User Conduct

Users agree not to:

  • Use the site for any unlawful purposes.
  • Attempt to hack, disable, or damage the website.
  • Post or transmit false or misleading information.
  1. Privacy Policy

We collect and process personal data in accordance with POPIA (Protection of Personal Information Act) in South Africa. Your information will not be shared with third parties without your consent, except as required by law.

For more details, please refer to our [Privacy Policy].

  1. Limitation of Liability

To the fullest extent permitted by law, [Store Name] and its owners shall not be liable for any indirect, incidental, or consequential damages arising out of your use of our website or products.

  1. Dispute Resolution

All disputes will be governed by the laws of the Republic of South Africa. Any disputes must first be attempted to be resolved amicably. Failing that, disputes shall be submitted to a competent court in Rustenburg.

  1. Amendments

We reserve the right to update or modify these Terms at any time. Users will be notified of major changes, and continued use of the site constitutes acceptance of those changes.

  1. Contact Information

For questions or concerns regarding these Terms, please contact us at:
Email: [Insert Email Address]Phone: 0799193559
Address: info@rawcardsandcollectables.co.za

  1. All Sales Are Final – RAW Cards and Collectibles

All sales of RAW trading cards and collectible items are final. Due to the sensitive nature of collectible markets and the subjective assessment of card conditions, we do not accept returns, refunds, or exchanges on any RAW items. Buyers are encouraged to review all product details and images carefully before making a purchase.

We make every effort to provide accurate descriptions and images. However, by purchasing, the buyer acknowledges that all items are sold “as-is,” and assumes responsibility for their decision.

Exceptions to this policy will only be made if:

  • The item received is materially different from the item purchased (e.g., wrong item sent).
  • The item arrives damaged due to our packaging error.

In such cases, customers must contact us within 7 calendar days of delivery with clear evidence (photos/videos) of the issue.

  1. Right to Refuse Service

Raw Cards and Collectables reserves the right, at our sole discretion, to refuse service to anyone, for any reason, at any time. This includes, but is not limited to:

  • Suspected fraudulent activity
  • Abusive or threatening behaviour toward our staff or customers
  • Repeated disputes or return demands that violate our stated policies

We may also limit or cancel quantities purchased per person, per household, or per order if we believe such actions are necessary to protect the integrity of our store and community.

  1. Shipping Policy

We offer shipping across South Africa and plan to expand internationally. Shipping times may vary by location:

  • Local (South Africa): 3–7 business days
  • International: Delivery times vary depending on destination and customs

Shipping fees are calculated at checkout. RAW Cards and Collectables is not responsible for customs fees or taxes incurred outside South Africa.

Please ensure your shipping information is accurate. We are not liable for delays due to incorrect or incomplete addresses.

  1. Privacy Policy

RAW Cards and Collectables respects your privacy and is committed to protecting your personal information. All data collected through our website is processed in accordance with South Africa’s Protection of Personal Information Act (POPIA).

We collect information such as your name, email, and address to fulfil orders and provide customer service. We do not sell or share your information with third parties, except as required by law or to complete transactions securely.

You may contact us at any time to access, correct, or delete your personal information.